Support
Talk to the people who build it.
There is no tier one. Write to us and the reply comes from someone who has read the source, usually inside the times below.
Support
support@skyrsoft.app
Reply within one business day
Sales
sales@skyrsoft.app
Pricing, licensing, procurement
Billing
billing@skyrsoft.app
Invoices via Paddle
Security
security@skyrsoft.app
acknowledged within 24 hours
Response times
- General support: within one business day.
- Security reports: acknowledged within 24 hours.
Security disclosure
Reporting a vulnerability.
Found a security issue in one of our products, or on this site? Email security@skyrsoft.app. Reports are acknowledged within 24 hours, and you will hear from us again while the fix is in progress, not only when it ships.
- Give us a reasonable window to fix it before you publish.
- Please don't degrade the service, reach other customers' data, or destroy anything while testing.
Our machine-readable contact is published at /.well-known/security.txt.